“I attempted to cancel this when I was no longer in the broker industry and they continue to charge my card after me telling them to stop and fighting the charges, this has been going on for 11 months!”
Join the top producers at these firms who choose Third Floor
Training is a joke.
Customer support is like the DMV — don't even have a phone line to call, everything is a Chat Bot and they have billing issues that will never get resolved.
Looking for Bonzo alternatives? Start by escaping
Bonzo might look slick on the outside, but beyond the front door is a nightmare of billing traps, broken features, and support that’s nowhere to be found.
Onboarding drags out for weeks—or never finishes at all—leaving users paying for a system they can’t even use. Customers who cancel continue getting charged month after month, with no phone number to call and no one taking responsibility.
Promised features like text messaging and automation either break, disappear, or stall out in verification limbo. And when something goes wrong, support either ghosts you or blames you for not watching enough training videos.
And worst of all, there’s no easy way out.
Bonzo customers have spoken
Predatory billing
Credit card charges continue long after cancellation. Refunds are consistently denied, no matter the evidence. Users feel trapped.
Delayed onboarding
Basic setup take weeks, months, or never wraps up. Features advertised don’t function reliably — and customers are billed anyway.
Poor support
Reps don’t follow up or follow through — if you can reach one at all. Support is via chat, often automated. Users report a complete lack of accountability.
Why Third Floor
You deserve software that works right out of the gate—not six months and a dozen help tickets later. With Third Floor, onboarding takes days, not weeks. We get you and your team live fast, with working SMS, lead tracking, and automations from day one.
When you need help, you won’t be stuck yelling into a chatbot void. Our support team knows mortgage, picks up the phone, and responds to email like your time matters —because it does.
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And here’s the kicker: we don’t do contracts. Stay because you want to, not because we made it hard to leave. If you cancel, we stop billing. Simple as that. No fine print. No games. No “oops, must’ve been a system glitch” for the tenth time.
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Third Floor works. Our customers stick around because they’re winning — not because they’re trapped.
Third Floor works the way you do
No contracts, no nonsense
Third Floor has no contracts — because we know you’ll stay. And if you ever need to pause or cancel, no problem. Our pricing is simple, transparent, and all-inclusive — texting, support, reporting, onboarding, and automation are always included. We don’t nickel-and-dime you or hide critical features behind paywalls.
Live support from real humans
Our support team answers the phone and knows your business. We understand pre-approval timelines, referral partner expectations, and what it means when a lock expires tomorrow. Whether you need help setting up a template, tweaking an automation, or resolving an issue, our team has your back.
Seamless onboarding
We get your team up and running in days. Because every day without a working CRM is a deal you didn’t close. Our workflows mirror how deals actually move through a pipeline: from lead to prospect, to pre-approval, to funded. Out-of-the-box templates and automations are modeled after top producers, so even brand-new users can operate like veterans from day one.
Bonzo Reviews
Don’t take our word for it. Here’s what real users and insiders are saying about Bonzo — predatory billing, delayed onboarding, and missing features.
“Customer service is toxic and useless. Once I paid and went through the profile setup, a small disclaimer appeared that said it will take 4-6 weeks or longer to get your phone number activated for use.”
— Bonzo review, G2
“Terrible- tried cancelling for several months and get passed from person to person with no results. You have to literally dispute charges with your bank, they will never cancel or refund for their mistakes.”
— Bonzo review, Capterra
“Poor customer service. Can’t waste time watching YouTube videos. A bear to set up and the support changes every week.”
— Bonzo review, Capterra
